Amazon wants software, not supervisors, to decide warehouse staffing; managers say the AI ‘overreacted to a brief slowdown’ and recommended cuts that didn’t reflect…
Amazon is quietly building software that decides where warehouse workers should go, and it’s running into a problem the company didn’t fully anticipate: the humans still in charge keep ignoring it. According to internal documents and Slack conversations obtained by Business Insider, some managers at Amazon’s fulfillment and sort centers have been overriding the AI…
